Terms of service

Last updated: August 22, 2026

These Terms of Service apply to purchases made through babylumina.com. By placing an order, you agree to the terms below and to the policies linked on this website.

Business and Website

BabyLumina is an online store owned and operated by Apex Group LLC. BabyLumina sells children's and baby jewelry to customers in the United States. The registered business office and headquarters of Apex Group LLC are located at 1 Capitol Mall, Suite 320, Sacramento, CA 95814, United States. Customer support is available by email at hello@babylumina.com.

Product Information

We work to display product titles, descriptions, materials, dimensions, images, and prices accurately. Slight variations in color, finish, stone appearance, scale, and engraving placement can occur because screens, photography, and jewelry production can vary. Product availability may change before an order is confirmed.

Children's Jewelry Safety

BabyLumina products are jewelry, not toys. Small jewelry parts can present a choking hazard. Jewelry for babies and young children must be used only with responsible adult supervision and should be removed during sleep, bathing, sports, rough play, or any situation where jewelry may catch, pull, or be placed in the mouth. Keep jewelry away from children under 3 when not supervised.

Orders and Payment

All prices are listed in USD. Payment must be completed before an order is prepared, engraved, packed, or shipped. We may cancel or refund an order if payment is incomplete, billing or shipping information cannot be verified, the item is unavailable, or the order appears fraudulent. Payment details are described in the payment sections below.

Shipping

BabyLumina ships to the United States only. Standard U.S. shipping is free, with a total estimated delivery of 8-18 business days from order confirmation (1-3 business days of processing plus 7-15 business days in transit). A paid Fast Delivery option is available at checkout. For full shipping details, see our Shipping Policy.

Returns, Refunds, and Cancellations

Personalized and engraved items are made to order and are final sale. Non-engraved silver jewelry may be returned within 30 days of delivery (a 25% restocking fee applies), and non-engraved gold jewelry may be returned within 30 days of delivery (a 15% restocking fee applies); return shipping is free with a prepaid label we provide. Any item that arrives damaged, defective, or different from what was ordered is replaced, repaired, or refunded at no cost when reported within 7 calendar days of carrier delivery. Cancellation requests must be emailed within 12 hours after placing the order and are not guaranteed after preparation begins. For full details, see our Refund Policy.

Accepted Payment Methods

Payment is completed securely at checkout on babylumina.com. We accept:

  • PayPal — pay with your PayPal account.
  • Credit and debit cards — Visa, Mastercard, American Express, and Discover, processed securely through PayPal. A PayPal account is not required to pay by card.

We do not collect or store full card numbers by email, chat, or phone. All card details are entered directly into the secure payment processor at checkout.

When an Order Is Prepared

An order is not prepared, engraved, packed, or shipped until payment is completed and the order details are confirmed. If payment is not completed, the order will not be processed.

Payment Security

Payment information is handled by secure, PCI-compliant payment processors (PayPal). BabyLumina does not store full credit card numbers on our website. Never email your full card number, security code, or banking password to BabyLumina.

Billing Details and Verification

Customers must provide accurate billing, shipping, email, and phone information at checkout. We may contact you to verify order details if payment, address, or fraud-prevention checks require review. Orders with incomplete, inaccurate, or unverifiable information may be canceled and refunded if payment was captured.

Taxes

Any applicable sales tax is calculated and shown during checkout before the order is placed.

Payment Methods We Do Not Accept

  • Cash payments at delivery
  • Offline or bank-to-bank account transfers
  • Money orders or checks
  • Cryptocurrency
  • Payments in any currency other than USD

Account and Checkout Information

You agree to provide accurate name, email, billing, shipping, and order information. BabyLumina is not responsible for delays, failed delivery, or replacement costs caused by incorrect or incomplete information provided by the customer.

Promotions and Pricing

Promotions, discounts, free gifts, and prices may change. If a pricing or product error appears on the website, we may cancel the affected order and issue a refund if payment was captured.

Limitation of Liability

To the maximum extent allowed by applicable law, BabyLumina is not liable for indirect, incidental, special, or consequential damages related to use of the website or products. This does not limit rights that cannot be limited under applicable consumer protection law.

Contact

For questions about these terms, email hello@babylumina.com or write to Apex Group LLC, owner and operator of BabyLumina, at 1 Capitol Mall, Suite 320, Sacramento, CA 95814, United States.