Refund policy
Last updated: August 20, 2026
We want you to love your BabyLumina piece. Because we make fine children's jewelry — including personalized and engraved keepsakes — our return options depend on the type of item. All returns apply to orders shipped within the United States and are handled in U.S. dollars (USD).
- Personalized / engraved: Final sale (no returns)
- Silver jewelry (non-engraved): 30 days · 25% restocking fee
- Gold jewelry (non-engraved): 30 days · 15% restocking fee
- Return shipping: Free (prepaid label provided)
- Damaged / defective / incorrect: Free replacement or refund
- Refund timing: 5-10 business days after approval
Return Options by Product Type
| Item type | Return window | Return shipping | Restocking fee |
|---|---|---|---|
| Personalized & engraved items | Final sale — not returnable* | — | — |
| Silver jewelry (non-engraved) | 30 days from delivery | Free (prepaid label) | 25% |
| Gold jewelry (non-engraved) | 30 days from delivery | Free (prepaid label) | 15% |
| Damaged, defective, or incorrect | Report within 7 days | Free (prepaid label) | None |
*Personalized and engraved items remain fully covered for damage, defects, or errors on our part — see the last section.
Personalized and Engraved Items Are Final Sale
Engraved, monogrammed, custom-sized, and other made-to-order or personalized pieces are produced specifically for you and cannot be returned, exchanged, or refunded for buyer's remorse, incorrect personalization details submitted by the customer, wrong size selected, or a change of mind. Please review your engraving text, spelling, size, and options carefully before ordering. Damage, defects, or engraving errors on our part are always covered (see below).
Silver Jewelry Returns (Non-Engraved)
Non-engraved silver jewelry may be returned within 30 days of delivery for any reason. Return shipping is free — we provide a prepaid return label. A 25% restocking fee is deducted from the refund. Items must be returned unworn, undamaged, and in their original packaging.
Gold Jewelry Returns (Non-Engraved)
Non-engraved gold jewelry may be returned within 30 days of delivery for any reason. Return shipping is free (prepaid label provided). A 15% restocking fee is deducted from the refund. Items must be returned unworn, undamaged, and in their original packaging.
Damaged, Defective, or Incorrect Items
If any item — including personalized or engraved pieces — arrives damaged, defective, or different from what you ordered, we make it right at no cost to you: a free replacement, repair, or full refund, with no restocking fee. Email us within 7 calendar days of delivery with your order number and clear photos of the product, packaging, and shipping label.
How to Start a Return
- Email hello@babylumina.com with your order number and the item(s) you wish to return.
- We reply with return approval and a prepaid shipping label.
- Pack the item unworn and in its original packaging, and ship it using the label provided.
- Once received and inspected, we process your refund (minus any restocking fee) within 5-10 business days.
Please do not mail any item back before receiving approval and a return label from us.
Refunds
Approved refunds are issued to the original payment method within 5-10 business days after we receive and inspect the return. Your bank, card issuer, PayPal, or payment provider may take additional time to post the credit. Any applicable restocking fee (25% silver / 15% gold) is deducted from the refunded amount. Original shipping upgrades, if purchased, are non-refundable unless the return is due to a BabyLumina error or a damaged, defective, or incorrect item.
Order Cancellation
You may request cancellation within 12 hours after placing the order by emailing hello@babylumina.com. Cancellation is not guaranteed once the order has entered preparation, engraving, packing, or shipment, because personalized items may already be in production.
Questions
For return or refund help, email hello@babylumina.com or write to Apex Group LLC, owner and operator of BabyLumina, at 1 Capitol Mall, Suite 320, Sacramento, CA 95814, United States. Our support team responds within 1 business day during support hours: Monday-Friday, 9:00 AM-5:00 PM ET.