Shipping policy
Last updated: August 20, 2026
BabyLumina ships jewelry orders to customers in the United States only. All prices, shipping fees, taxes, and refunds are handled in U.S. dollars (USD). At checkout you can choose between free standard shipping and a faster paid option.
- Shipping area: United States only
- Standard shipping: Free · 8-18 business days
- Fast delivery: $19 · 3-10 business days
- Order processing: 1-3 business days (both options)
- Tracking: Sent by email after shipment
Shipping Options
| Method | Cost | Processing | Delivery (transit) | Total estimated delivery |
|---|---|---|---|---|
| Free Standard U.S. Shipping | $0.00 | 1-3 business days | 7-15 business days | 8-18 business days |
| Fast Delivery | $19.00 flat | 1-3 business days | 2-7 business days | 3-10 business days |
Business days are Monday-Friday, excluding U.S. federal holidays. Estimates begin after the order is confirmed and payment is completed. We ship to the United States only and do not offer international shipping at this time.
Order Processing
Order review, preparation, engraving, and packing take 1-3 business days for both shipping options. After processing is complete and the order ships, standard delivery takes an additional 7-15 business days (8-18 business days total), and Fast Delivery takes an additional 2-7 business days (3-10 business days total). Orders placed after 2:00 PM ET are reviewed on the next business day. If we need to confirm payment, address, engraving text, or availability, we will email you before preparing the order.
Choosing Fast Delivery
Fast Delivery is available at checkout for a flat $19.00 and reduces the transit time to 2-7 business days (3-10 business days total, including processing). Personalized and engraved pieces still require the standard 1-3 business day processing time before they ship. Fast Delivery speeds up transit, not production of made-to-order items.
Tracking and Delivery
When your order ships, BabyLumina sends a tracking email to the address used at checkout. Carrier tracking can take up to 48 hours to show the first scan after the label is created.
If your package has not arrived by the 18th business day (standard) or the 10th business day (Fast Delivery) after order confirmation, email hello@babylumina.com with your order number so we can review the shipment.
Address Changes and Incorrect Addresses
Email us as soon as possible if your shipping address is incorrect. We can update the address only before the order is handed to the carrier. If an order is shipped to the address provided at checkout and that address is incorrect or incomplete, the customer is responsible for any carrier return, reshipment, or replacement cost.
Lost, Delayed, or Damaged Packages
If tracking shows delivered but you did not receive the package, contact us within 7 calendar days of the delivery scan. If an item arrives damaged, contact us within 7 calendar days of delivery and include photos of the product, packaging, and shipping label. We will review the issue and provide a replacement, refund, or return instructions when the claim is approved.
Sales Tax
Any applicable sales tax is calculated and shown during checkout before the order is placed.
Questions
For shipping help, email hello@babylumina.com or write to Apex Group LLC, owner and operator of BabyLumina, at 1 Capitol Mall, Suite 320, Sacramento, CA 95814, United States. Our support team responds within 1 business day during support hours: Monday-Friday, 9:00 AM-5:00 PM ET.