Last updated: July 24, 2026
BabyLumina only accepts return, refund, or replacement requests when an item arrives damaged, defective, or different from what was ordered. We do not accept returns or exchanges for buyer’s remorse, ordering the wrong item, choosing the wrong size, or changing your mind after delivery. This policy applies to orders shipped to customers in the United States.
Return Eligibility
| Eligible products | Only items that arrive damaged, defective, or different from the item ordered. |
|---|---|
| Report window | Customers must email BabyLumina within 7 calendar days of the delivery date shown by carrier tracking. |
| Proof required | Order number, description of the issue, and clear photos of the product, packaging, and shipping label. |
| Return method | By mail only when BabyLumina approves the claim and sends return instructions. |
| Resolution | Approved claims may receive a replacement, repair, store credit, or refund to the original payment method, depending on the issue and product availability. |
Items Not Eligible for Return or Exchange
- Items returned because the customer changed their mind after delivery.
- Items ordered in the wrong size, style, color, material, or quantity by the customer.
- Items that do not have a reported damage, defect, or fulfillment error.
- Items reported more than 7 calendar days after carrier delivery.
- Items that have been worn, altered, resized, repaired by another jeweler, or damaged after delivery.
- Earrings or body jewelry that show signs of wear, for hygiene reasons.
- Engraved, personalized, custom-made, or made-to-order items, unless they arrive damaged, defective, or incorrect.
Return Shipping Cost
If a claim is approved because the item arrived damaged, defective, or incorrect, BabyLumina pays the approved return shipping cost or provides a prepaid return label when a return shipment is required. Do not mail an item back before receiving approval and return instructions.
How to Report a Damaged, Defective, or Incorrect Item
- Email hello@babylumina.com within 7 calendar days of delivery.
- Include your order number, the item name, a clear description of the issue, and photos of the product, packaging, and shipping label.
- Wait for BabyLumina to review the claim and send written instructions.
- If a return shipment is required, ship the item back only after receiving our return authorization.
Items sent back without authorization may be refused or delayed because they may not reach the correct inspection location.
Refunds
If a refund is approved, BabyLumina issues the refund to the original payment method within 5-10 business days after approval. Your bank, card issuer, PayPal, Apple Pay, or payment provider may take additional time to post the credit to your account.
Original shipping upgrades, if offered and purchased, are non-refundable unless the refund is due to a BabyLumina error or an approved damaged, defective, or incorrect item claim.
Cancellations
You may request cancellation within 12 hours after placing the order by emailing hello@babylumina.com. Cancellation is not guaranteed after the order has entered preparation, engraving, packing, or shipment.
Questions
For return or refund help, email hello@babylumina.com or write to BabyLumina Jewelry, 75 New Jersey Ave, Asheville, NC 28806, United States. Our support team responds within 1 business day during support hours: Monday-Friday, 9:00 AM-5:00 PM ET.