Last updated: July 24, 2026
This Privacy Policy explains how BabyLumina Jewelry collects, uses, and protects information when you visit babylumina.com, place an order, or contact customer support.
Information We Collect
- Contact information, including name, email address, phone number, billing address, and shipping address.
- Order information, including products purchased, engraving or personalization details, order notes, shipping status, and customer support messages.
- Payment status and transaction reference information from secure payment processors. BabyLumina does not store full credit card numbers.
- Website usage information, including device, browser, pages viewed, referral source, and cookie data.
How We Use Information
- Process orders, payments, shipping, returns, refunds, and customer support requests.
- Send order confirmations, tracking updates, payment instructions, and policy-related messages.
- Improve website performance, product selection, fraud prevention, and customer experience.
- Meet legal, tax, accounting, security, and fraud-prevention obligations.
Sharing Information
We share information only when needed to operate the store, including with payment processors, shipping carriers, website hosting providers, analytics providers, fraud-prevention tools, customer support tools, tax/accounting providers, or legal authorities when required by law. We do not sell customer personal information.
Cookies and Analytics
Our website may use cookies and similar technologies to keep the cart working, remember preferences, measure website traffic, and support advertising or analytics. You can adjust cookie settings in your browser, but some website features may not work correctly if cookies are disabled.
Data Retention
We keep order and customer support records for as long as needed to provide service, process returns/refunds, comply with tax and legal requirements, resolve disputes, and prevent fraud.
Security
We use reasonable administrative, technical, and organizational safeguards to protect customer information. No website or online transmission is completely risk-free, so customers should use strong passwords and avoid sending sensitive payment data by email.
Children’s Privacy
BabyLumina sells products intended to be purchased by adults. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, email us so we can review and delete it where required.
Your Choices
You may contact us to request access, correction, or deletion of personal information where required by applicable law. We may need to verify your identity before completing a privacy request.
Contact
For privacy questions, email hello@babylumina.com or write to BabyLumina Jewelry, 75 New Jersey Ave, Asheville, NC 28806, United States. Our support team responds within 1 business day during support hours: Monday-Friday, 9:00 AM-5:00 PM ET.